Product and General Inquiries

ROI Recreation Outfitters Inc. is a Wholesaler and Exclusive Distributor of Premium Outdoor Products representing Deuter and Hestra in Canada, and Colltex, Treksta, and Dahlgren in USA and Canada. Contact Us for general inquiries or send a detailed contact form below.

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At ROI We’re Always Available to Chat

Drop us a line or send us an email with the form below for general inquiries and brand/product information. We’re looking forward to hearing from you and will get back to you ASAP, usually within 24 hrs.


DeuterHestraTrekstaColltexDahlgren

FAQs

How do I get more detail on your products or get advice for what is the best style for me?

ROI prides itself on product knowledge of our high-quality brands.  We are also users of our brands in the Outdoor, so can speak with experience.  Deuter Packs, Sleeping Bags, Child Carriers and accessories, Hestra Gloves, Colltex Climbing Skins, Treksta Footwear and Dahlgren Socks.  Please contact our Customer Service department toll-free in North America 1-877-322-3351 x105 or email cs@roirecreation.com with any questions regarding our brands and styles.

Do you offer free shipping?

ROI is the Wholesale Distributor for all of the Brands listed on our website.  We encourage customers to shop through our knowledgeable retailers (see our Retailer Locator), but realize some stores aren’t easy to get to, or that the complete selection of product offered and most in-depth product knowledge may come from our website and Online Shopping experience.  We will never undercut our retailers by offering discounts or free shipping, except occasionally in our clear-out section.  We encourage shopping through our many retailers.

How long does it take to get my order?

If an order is entered before noon on a business day, it might be shipped that afternoon.  If not, all orders are intended to be shipped within 48 hours.  Standard shipping is UPS ground, or equivalent 2-5 business days is usual, but not guaranteed.  If a faster service is required, please contact our Customer Service department toll-free in North America 1-877-322-3351 x105 or email cs@roirecreation.com

How do I return an item?

Please call our Customer Service department toll free in North America 1-877-322-3351 x105 or email cs@roirecreation.com to start the process for your particular return.  All returns must have a Return Authorization Number (RA#) that will be issued to you by our warranty department and must be clearly written on the outside of any returning goods.

Do you ship to the US or outside Canada?

Products from Colltex, Treksta, and Dahlgren are available and ship to customers in the US. Products from Deuter and Hestra are not available to ship to US customers or outside Canada but are available on their US websites and through their US dealers. Please contact customer service through our online form below if you have any other questions.

Replacement Buckle Request Form

Do you have a Deuter backpack with a broken buckle? We can get you a replacement, but we need a few key bits of information first.

To expedite the process please locate and record the code found on the back of the buckle and complete the form below in full. If you are not able to find the buckle code, indicate the pack model and size, where the specific buckle is located on the pack and the colour of the buckle within the message area of the form.











Sales/Showroom

153 East 1st. Street
North Vancouver, B.C.
Canada  V7L 1B2

Phone: 604.982.0001
Toll free Phone: 1.877.322.3351
Fax: 604.982.0006
Toll free Fax: 1.877.322.3359

Warehouse

3058 Beta Ave.,
Burnaby, B.C.
Canada  V5G 4K4

Phone: 604.320.3350
Toll free Phone: 1.888.322.3351
Fax: 604.320.3355

Want to Shop Now? All the ROI Brands and Products are Available Online.

Deuter | Hestra | Treksta | Colltex | Dahlgren

View our complete catalogue of premium outdoor products.

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