Shipping/ Returns/ Warranty

Recreation Outfitters Inc. will accept returns and/or exchanges for products purchased through our website. If you purchased your product through one of our retail store partners, please return the product directly to the one where you purchased it. Our refund policy for online sales direct from Roirecreation.com is any request for refund must be made within 30 days of original purchase. For items to qualify for a refund they need to be in new condition with all original packaging. Please ship the package with a reputable company so you can track the package to ensure we received it. Please plan for about 2-3 weeks turn-around time to get the return credited or exchange shipped out to you. We will ship the product back out to you free of charge by the same way it was originally shipped.

Please review our FAQs first. If your questions or concerns are not answered, use the form below to contact us before doing any of the above so we can ensure the process goes smoothly. 

FAQs

Replacement Parts

Please fill out the Contact Form below in full, clearly describing your concern within the message area.

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Contact Us





DeuterHestraTrekstaColltexDahlgren

Sales/Showroom

153 East 1st. Street
North Vancouver, B.C.
Canada  V7L 1B2

Phone: 604.982.0001
Toll free Phone: 1.877.322.3351
Fax: 604.982.0006
Toll free Fax: 1.877.322.3359

Warehouse

3058 Beta Ave.,
Burnaby, B.C.
Canada  V5G 4K4

Phone: 604.320.3350
Toll free Phone: 1.888.322.3351
Fax: 604.320.3355

General Inquiries

Please email info@roirecreation.com 

NEW! Shop Complete Product Inventories From All ROI Brands Online

Deuter | Hestra | Treksta | Colltex | Dahlgren

NEW! Shop All the ROI Brands Online
Deuter | Hestra | Treksta | Colltex | Dahlgren
Shop the complete catalogue of outdoor products from ROI including exclusive, and discontinued items from all of our Brands.

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