Shipping/ Returns/ Warranty

Recreation Outfitters Inc. will accept returns and/or exchanges for products purchased through our website. If you purchased your product through one of our retail store partners, please return the product directly to the one where you purchased it. Our refund policy for online sales direct from Roirecreation.com is any request for refund must be made within 30 days of original purchase. For items to qualify for a refund they need to be in new condition with all original packaging. Please ship the package with a reputable company so you can track the package to ensure we received it. Please plan for about 2-3 weeks turn-around time to get the return credited or exchange shipped out to you. We will ship the product back out to you free of charge by the same way it was originally shipped.

Please review our FAQs first. If your questions or concerns are not answered, use the form below to contact us before doing any of the above so we can ensure the process goes smoothly. 

FAQs

How do I get more detail on your products or get advice for what is the best style for me?

ROI prides itself on product knowledge of our high-quality brands.  We are also users of our brands in the Outdoor, so can speak with experience.  Deuter Packs, Sleeping Bags, Child Carriers and accessories, Hestra Gloves, Colltex Climbing Skins, Treksta Footwear and Dahlgren Socks.  Please contact our Customer Service department toll-free in North America 1-877-322-3351 x105 or email cs@roirecreation.com with any questions regarding our brands and styles.

Do you offer free shipping?

ROI is the Wholesale Distributor for all of the Brands listed on our website.  We encourage customers to shop through our knowledgeable retailers (see our Retailer Locator), but realize some stores aren’t easy to get to, or that the complete selection of product offered and most in-depth product knowledge may come from our website and Online Shopping experience.  We will never undercut our retailers by offering discounts or free shipping, except occasionally in our clear-out section.  We encourage shopping through our many retailers.

How long does it take to get my order?

If an order is entered before noon on a business day, it might be shipped that afternoon.  If not, all orders are intended to be shipped within 48 hours.  Standard shipping is UPS ground, or equivalent 2-5 business days is usual, but not guaranteed.  If a faster service is required, please contact our Customer Service department toll-free in North America 1-877-322-3351 x105 or email cs@roirecreation.com

How do I return an item?

Please call our Customer Service department toll free in North America 1-877-322-3351 x105 or email cs@roirecreation.com to start the process for your particular return.  All returns must have a Return Authorization Number (RA#) that will be issued to you by our warranty department and must be clearly written on the outside of any returning goods.

Replacement Parts

Please fill out the Contact Form below in full, clearly describing your concern within the message area.

Toggle title

Toggle content goes here, click edit button to change this text.

Toggle title

Toggle content goes here, click edit button to change this text.

Toggle title

Toggle content goes here, click edit button to change this text.

Toggle title

Toggle content goes here, click edit button to change this text.

Contact Us





DeuterHestraTrekstaColltexDahlgren

Sales/Showroom

153 East 1st. Street
North Vancouver, B.C.
Canada  V7L 1B2

Phone: 604.982.0001
Toll free Phone: 1.877.322.3351
Fax: 604.982.0006
Toll free Fax: 1.877.322.3359

Warehouse

3058 Beta Ave.,
Burnaby, B.C.
Canada  V5G 4K4

Phone: 604.320.3350
Toll free Phone: 1.888.322.3351
Fax: 604.320.3355

Want to Shop Now? All the ROI Brands and Products are Available Online.

Deuter | Hestra | Treksta | Colltex | Dahlgren

View our complete catalogue of premium outdoor products.

Read
The Blog

Follow ROI
On Instagram

Follow ROI
On Facebook